Client Onboarding Specialist

SUMMARY:

The CRP Sales Team works to promote Allworth Financial’s advice and product solutions to prospective clients referred by our custodial partners. The Onboarding Specialist specifically supports the Sales Team in all aspects of the new client onboarding process. They serve as a key liaison between the team, our new clients, and custodial partners   while providing a superior onboarding experience, seamlessly delivering new account documents in a timely fashion and providing guidnace to appropriate stakeholders during the transfer and funding process.

The Onboarding Specialist is responsible for: (1) Coordinating with all internal and external parties to ensure timely delivery and completion of onboarding documents; (2) Overseeing the prompt funding of all incoming financial accounts; and (3) Maintaining  superior knowledge of program-specific rules and systems to help serve as a knowledge base to the sales field and clients regarding nuances.

The Onboarding Specialist is a critical team player who helps provide the high-touch experience and excellent service delivery Allworth Clients expect.

DUTIES AND RESPONSIBILITIES: 

1. New referral client onboarding (50%):
   • Provide superior customer service and ongoing support to seamlessly onboard new referral clients to Allworth
   • Prepare onboarding paperwork packets, including new account documents, for incoming clients
   • Ensure expedient delivery and timely completion of new account documents
   • Coordinate the opening and funding of investment accounts, which may consist of individual, organization retirement, and/or trust accounts
   • Enter all pertinent new client account information and onboarding notes in CRM
   • Adhere to best-in-class response and turnaround times throughout the new client onboarding process

1. External & internal relationship management (30%)
   • Deliver an exceptional onboarding experience to all incoming referral clients
   • Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process
   • Partner with sales representatives and advisor teams to achieve best-in-class service execution
   • Remove any roadblocks for clients and focus on ease of doing business
   • Customize exceptional service to each incoming client and demonstrate ownership, with timely completion, of their requests

1. Sales Team support (20%)
   • Help to build out the necessary processes and system requirements to facilitate a seamless central client services experience for referral program clients
   • Support implementing enhancements and changes to CRM, and other internal systems, as necessary
   • Serve as the ultimate advocate and knowledge base for program priorities and initiatives

EXPERIENCE AND QUALIFICATIONS: 

• College degree in finance, business or related
• 3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
• Specialization in SMA's (Separately Managed Accounts) & Alternatives required
• Working knowledge of Salesforce or a similar CRM a plus
• Superior organizational skills and attention to detail
• Excellent verbal and written communication skills
• Independently motivated with the ability to work across multiple teams
• Well-suited for a fast-paced environment with shifting priorities and goals
• Strong ethics and integrity with a commitment to maintaining confidentiality
• Emotionally intelligent and a natural relationship builder
• Must be in good compliance standing with all rules, regulations and policies

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  Typical reporting relationships are described, but actual relationships may vary in some instances.  This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.