Front Desk Agent

@ Marriott Resorts Hospitality Corporation
Marriott Resorts Hospitality Corporationmarriottresortshospitalitycorporation.com

Front Desk Agent

Ko Olina, HI
Posted 2 days ago

About the job

Marriott Vacations Worldwide offers vacation ownership experiences. The Front Desk Agent role involves welcoming guests, handling arrivals/departures, and delivering personalized service with a focus on customer satisfaction. Bilingual skills required.

Requirements

  • Bilingual in Japanese and English
  • Customer service experience
  • Ability to multitask and be detailed

Qualifications

  • Fluent in Japanese
  • Professional personality
  • Flexible schedule availability

Full job description

Hourly Rate: $35.18

Hourly Wage: $35.18

Japanese/English bilingual skills required.

JOB SUMMARY 

   

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?   

 

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.   

 

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.   

  • Where great benefits lead to a life fulfilled.

    • Competitive Pay

    • Medical/Dental/Vision/401K opportunities

    • Travel discounts

    • Credit Union Membership

    • Tuition Reimbursement

    • Professional Counseling & Family Support

    • Growth and Development Opportunities

  • Site Specific Perks

    • Free on-site employee parking

    • Discounts to onsite food outlets and services 

    • Complimentary soft drinks, coffee and tea

    • Quarterly team luncheon celebrations and awards

    • Complimentary work shoes

    • Discounted theme park tickets and rental cars

    • Community service opportunities

    • Sustainability awards - Audubon Green Lodging

CORE WORK ACTIVITIES 

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.  

  • Comply with quality assurance standards.  

  • Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. 
    Perform other reasonable job duties as requested by Supervisors. 

  • Must be able to speak fluent Japanese.   

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays.   

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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