Event Specialist

TWA Hotel JFK NYC

The Event Specialist is responsible for supporting the Events team and working with hotel group clients to ensure a successful event.

Primary Responsibilities:

• Work with hotel group clients to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure.
• Process all reservation requests, changes, and cancellations received.
• Identify guest reservation needs, determine the appropriate room type, and verify availability of the room type and rate.
• Accommodate and document special requests.
• Set up proper billing accounts according to accounting policies.
• Properly track event deposits received, including group advance deposits and final payments.
• Prepare Preliminary Group Bills and Final Group Bills.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Provide excellent service to both internal and external customers.
• Work closely with various departments to ensure successful groups from pre-arrival through final billing.
• Perform additional duties as assigned by the Manager.

Qualifications:

• College preferred.
• At least 1 year of related work experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Aptitude for self-motivation.
• A can-do attitude and a hands-on approach.
• Flexible schedule with the ability to work days, nights, holidays, and weekends based on the demands of the hotel.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members