Client Services Director - Medical Communications

@ Avalere Health
Avalere Healthavalerehealth.com

Client Services Director - Medical Communications

Posted 2 weeks ago

About the job

Avalere Health aims to improve patient care through advisory, medical, and marketing services. The role involves leading oncology accounts, delivering publications, medical programmes, and fostering team growth in a flexible, inclusive environment.

Requirements

  • Client services experience in medical communications
  • Leadership and team development skills
  • Experience with publications and medical affairs
  • Commercial growth focus
  • Proactive problem-solver

Qualifications

  • Extensive client service background
  • Proven leadership ability
  • Strategic and innovative mindset
  • Comfort with health communication tools
  • Strong relationship management

Full job description

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.  

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. 

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.  

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Location: Flexible, hybrid and/or remote, US.

About the role

You will lead a portfolio of oncology accounts with strong growth potential, partnering with an established client base to deliver impactful publications and medical affairs programmes. Reporting to the Business Director, you will play a key role in shaping account strategy, driving growth, and ensuring the overall health of your accounts.

This role combines leadership and delivery oversight, with a particular focus on publications (approximately 70%) alongside broader medical affairs deliverables. Working closely with a talented cross-functional team, you will bring together scientific excellence and commercial insight to deliver high-quality, strategically aligned programmes. You will lead and develop a team, fostering collaboration, accountability, and high performance.

As a senior leader within the unit, you will contribute to the wider leadership agenda, supporting the Business Director in shaping capability development, driving best practice, and contributing to the overall success and growth of the unit.



What you'll do

  • Lead and oversee delivery across oncology accounts, ensuring excellence across publications and medical affairs programmes.
  • Provide strategic direction to clients, driving alignment between scientific value and commercial objectives.
  • Identify and develop organic growth opportunities within existing accounts, contributing to overall revenue growth.
  • Build and maintain strong, trusted relationships with senior client stakeholders.
  • Lead, coach, and develop a high-performing client services team, fostering a culture of accountability and continuous improvement.
  • Oversee programme delivery to ensure quality, timelines, and financial targets are consistently met.
  • Partner closely with cross-functional teams across scientific, editorial, project management, creative, digital to deliver integrated solutions.
  • Contribute to new business opportunities, including proposal development and pitches.
  • Support the Business Director in shaping account strategy, capability development, and broader unit initiatives.
  • Ensure best practices, processes, and compliance standards are upheld across all programmes.

    • About you

  • Extensive client services experience in medical communications, with a strong track record across both publications and medical affairs deliverables.
  • Proven leadership expertise, including managing and developing high performing teams. 
  • Commercially focused, with experience identifying and driving account growth opportunities.

  • A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI.

  • Comfortable contributing to broader unit leadership, helping shape team capability and business performance.



    • What we can offer

    You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. 

    Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.  

    We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.

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