Customer Service Representative

@ Mom's Meals

Customer Service Representative

Ankeny, IA

Posted 4 days ago

About the job

Mom’s Meals is a nationwide provider of home-delivered refrigerated meals since 1999, serving seniors and patients. The role involves customer service, order processing, and offering compassionate support in a family-oriented environment.

Requirements

High school diploma or GED
1 year customer service experience
Basic computer skills
Clear communication skills
Ability to deescalate complaints

Qualifications

Prior call center experience
Experience with CRM systems
Familiarity with HIPAA policies

Full job description

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 3210 SE Corporate Woods Drive, Ankeny IA 50021

Position Responsibilities may include, but not limited to
Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed

Required Skills & Experience
High school degree or GED
1 year of previous customer service experience
Basic computer proficiency, including experience learning and using software in a work or school setting
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values

Preferred Skills & Experience
1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
Previous experience working with HIPAA policies and procedures

Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team member enjoy:
Free Breakfast & Lunch
Casual Dress Code
Tiered growth path for promotion starting Day 1
Eligible for Referral Bonuses starting Day 1
Weekly paychecks
PTO, 401k, & a Full benefits package

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