Dispatcher
Brothers Heating, Cooling, Plumbing · Rock Hill, SC
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Dispatcher
@ Brothers Heating, Cooling, PlumbingDispatcher
About the job
Brothers Heating, Cooling & Plumbing, part of a leading national HVAC provider with 7,000+ team members, seeks a Dispatcher to manage scheduling, technician routing, and customer service for year-round HVAC operations.
Requirements
- Dispatch, scheduling experience
- Coordinate field service teams
- Proficiency in MS Office
- Multi-line phone system skills
- Knowledge of local geography
Qualifications
- Prior dispatch or call center experience
- Ability to report to office daily
- Flexibility for shifts/weekends
- Background check and drug test pass
Full job description
Pay: $20 - $23 per hour
Schedule: FLEXIBILITY REQUIRED- 4 day work week: Friday & Monday 8am to 6pm, Sat & Sun 8am to 8pm, OFF Tues, Wed, & Thur
Full-time, year-round work
Join Brothers Heating, Cooling, & Plumbing, part of the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.
We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role plays a key part in ensuring efficient HVAC service dispatch, technician routing, and customer scheduling throughout the day.
What We Offer
Weekly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO + 8 paid holidays
Company-paid life insurance
Clean office environment with strong team culture
Career growth opportunities within a national service network
As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians.
Responsibilities include:
Dispatch HVAC service technicians efficiently to meet customer appointment times
Manage incoming service requests and schedule heating and air conditioning service calls
Coordinate technician routing and job assignments to maximize efficiency
Monitor call flow through the HVAC service platform and dispatch system
Communicate with technicians and customers to provide updates on HVAC service appointments
Support field teams throughout the day by adjusting schedules and resolving routing issues
Maintain accurate service scheduling and ensure technicians remain productive throughout the day
This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.
Qualifications:What You Need:
Prior experience in dispatch, scheduling, or call center environments
Experience coordinating field service teams (HVAC or home services preferred)
Proficiency in Microsoft Office and multi-line phone systems
Familiarity with local geography to support technician routing and service scheduling
Must report daily to the office (no remote work available)
Flexibility to work assigned shifts and weekend rotations as needed
Must pass background check and drug screening
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.