Bloomington Toyota Service Advisor

We're Growing Our Service Team at Walser Toyota

We're adding Service Advisors at our flagship Toyota store, and we're not looking for one type of person. We want a mix: people who've written repair orders for years, people coming from another OEM who know the rhythm of a service drive, and people who've never set foot in a dealership but know how to take care of customers when it counts.

Your start begins with a paid, two-week training program designed to get you the tools and product knowledge to hit the ground running. You'll receive hands-on coaching and mentorship from a service team that's built to develop people, not just fill shifts.

At Walser, we're committed to investing in our people. We foster a culture built on family, career growth, diversity, and opportunity. Toyota is our flagship. The volume is real, the pace is real, and so is the earning potential.

Who We're Looking For

You don't need dealership experience. Some of our strongest advisors came from restaurants, retail, hospitality, call centers, and the trades. Places where you learn to read a person quickly, stay calm when things go sideways, and follow through on what you promised. If you've written repair orders before, even better, you'll move faster. But we will teach the technical side to the right person.

What we can't teach is showing up. If you want to learn, want to grow, and want to be the reason a customer comes back, you're who we're looking for.

Bilingual candidates strongly encouraged. Our customers speak Spanish, Hmong, Somali, and more, and an advisor who can meet a guest in their own language changes that guest's entire day. It isn't required, but if you have it, we want it on this team.

The Opportunity

• Average earnings: $70,000, with potential to earn up to $115,000 or more based on incentives
• Paid training: Two focused weeks, fully paid, before you're on your own in the drive
• The store: Walser Toyota, our corporate headquarters and flagship dealership
• The team: You'll be learning alongside other advisors on a team built to develop people, not dropped in alone.
• Growth: We promote from within. Advisors here move into service management, fixed ops, and leadership.

What You'll Do

• Be the face of Walser service by greeting customers as they pull into the drive and setting the tone for the whole visit
• Perform vehicle walk-arounds, record mileage and VIN, move vehicles to technician bays, and write up repair orders
• Learn how long each service takes and what it costs, so you can set clear, honest expectations up front
• Serve as the liaison between technicians and customers, translating the shop's work into language a guest actually understands
• Work as a team with your service admin and technicians to generate hours and deliver an excellent guest experience
• Prospect and sell dealership services, coordinate work in progress, and prepare for after-service delivery
• Follow up with customers to build repeat business and earn the next visit
• Stage vehicles and shuttle customers as needed
• Use TruVideo and our estimate tools to show customers exactly what their vehicle needs
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring

• A drive to learn. Automotive experience is welcome, but curiosity and coachability matter more.
• Comfort working with urgency without losing your composure
• Strong communication skills, verbal and written
• Genuine care for the customer experience and pride in the visit you create
• High attention to detail and accuracy
• Beginner to intermediate proficiency with Microsoft Office (Outlook, Excel, Word)
• Proven ability to work as part of a team
• High school diploma, GED, or equivalent work experience
• Valid driver's license and acceptable driving record
• A plus, not a requirement: bilingual fluency, prior service advisor or OEM experience, and Tekion, Reynolds and Reynolds, or other Dealer Management System experience

What's In It For You

• Paid Training: Two-week paid program built to prepare you before you're on your own
• Health Benefits: Medical, dental, and vision through Blue Cross Blue Shield, plus HSA and FSA access and company-paid life insurance
• 401(k), Paid Time Off, and Employee Assistance Program (EAP)
• Fertility and Adoption Assistance: Up to $10,000
• Paid Clothing Program: Curated branded Walser apparel twice a year, on us
• Employee Discounts, referral bonuses, Employee Resource Groups, and Walser Foundation community involvement

A Note on the Work

This is a service drive. You'll be on your feet, safety eyewear and slip-resistant hard-toed footwear are required in the shop, and some days move fast. If that sounds like your kind of day, apply.

If you want to be the person a customer asks for by name, we want to hear from you.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.