In Room Dining Server

@ Accor

In Room Dining Server

Santa Monica, CA
Posted today

About the job

Fairmont Miramar Hotel & Bungalows in Santa Monica offers luxury hospitality, scenic location, career growth, benefits, and a focus on guest experience and service excellence.

Requirements

  • Previous luxury hotel experience
  • Strong communication skills
  • Attention to detail
  • Ability to work under pressure
  • Flexible schedule

Qualifications

  • Hospitality or food service background
  • Professional demeanor
  • Guest service orientation
  • Ability to work evenings, weekends, holidays
  • Team-oriented

Full job description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit
  • Pay Rate: $16.90 per hour

Reporting to the Food and Beverage Management team, responsibilities and essential job functions include but are not limited to the following:

  • Deliver exceptional In-Room Dining service in accordance with LQA Standards throughout all guest interactions
  • Set up, deliver, and present food and beverage orders to guest rooms in a professional, timely, and personalized manner
  • Anticipate guest needs and provide intuitive service that exceeds expectations
  • Assist guests regarding menu selections, dietary preferences, and beverage offerings in an informative and helpful way
  • Possess full knowledge of food and beverage menus, daily features, promotions, and preparation methods
  • Ensure all orders are accurate, complete, and presented to luxury hospitality standards
  • Maintain the cleanliness, organization, and appearance of service stations, pantries, and equipment
  • Follow all safety, sanitation, and food handling procedures at all times
  • Consistently demonstrate LQA Standards throughout service delivery, guest engagement, grooming, communication, and attention to detail

  • Previous luxury hotel, restaurant, or In-Room Dining experience preferred
  • Ability to focus attention on guest needs while remaining calm, professional, and courteous at all times
  • Strong interpersonal, communication, and problem-solving abilities
  • Excellent organizational skills and attention to detail
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work independently and as part of a collaborative team
  • Flexible schedule, including evenings, weekends, and holidays
  • Commitment to delivering exceptional guest experiences and maintaining LQA Standards throughout all aspects of service

All your information will be kept confidential according to EEO guidelines.

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