Sales Support Specialist

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.

The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.

The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.

How you will do it:

• Booking Motions – Processing Orders from Customers to JCI through our branch sellers
• Pre- upload review
• Review Booking Checklist for each job
• Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission
• Ensure Original proposal and contract/PO
• Review PO for accuracy and content
• Pursue Customer signatures
• Create/Align Accurate Customer Master
• New Customer creation in ERP
• Obtain Certificates
• Insurance Certificate
• Tax Exempt Certificate
• Validating credit level
• Initiate Legal Review
• Ensure the DOA process for booking is followed and all approvals are obtained
• Work through the Government compliance process and approval
• Process Change Orders
• NON-Booking motions
• Coach sellers for process improvement
• Weekly call on booking progress
• Monthly Metrics review Supervisors and Sales Leaders
• First Pass Yield of orders through the process
• Deals left after close
• Aged POs
• Letter of Intent booking resolution
• Bid and Performance Bond Requests
• Pre-Qualification for pre bids
• Support Dispute Management as needed
• OTC Management
• Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel. Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.

What we look for:

• 5-10 years related order processing, office management, AR, AP and/or credit.
• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
• Strong interpersonal skills and decision-making ability.
• Effective and professional communication and organization skills.
• Experience using Sales Force.
• Paralegal experience, preferred.

HIRING HOURLY RANGE: $28.80-39.90 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us