Guest Services Member

@ Westminster-Canterbury of the Blue Ridge
Westminster-Canterbury of the Blue Ridgewestminster-canterburyoftheblueridge.com

Guest Services Member

Posted 3 months ago

This job is still taking applications, but it's been up a while.

About the job

WCBR provides community living services. This role focuses on security, guest interaction, safety monitoring, and assisting residents and visitors in a welcoming environment.

Requirements

  • Valid Virginia Driver's license
  • CPR and First aid certification
  • High school diploma or GED
  • Basic computer skills
  • Experience in guest services

Qualifications

  • Friendly, professional attitude
  • Excellent communication skills
  • Availability for evenings and weekends

Full job description

The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community. 

The starting hourly pay range for this position is $17.91 to $19.52. Pay rates are determined based on years of relevant experience. This is a part-time position. Shift times will vary based on organizational needs. 



Responsibilities

  • Responsible for making a good first impression, which can impact the success of the organization for a long time.
  • Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
  • Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
  • Conduct rounds to ensure a safe and pleasant experience.
  • Monitor both vehicular and foot traffic in and around the WCBR campus.
  • Assist in transporting residents to various locations as needed during emergencies.
  • Respond to all fire, health and other emergencies according to WCBR policies.  Assist and guide police, fire and other emergency personnel as needed.  Investigate incidents and file reports as appropriate.

    • Qualifications

  • Experience in Guest Services or Hospitality setting.
  • Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
  • Basic typing skills and basic knowledge of PC and word processing software required.
  • Excellent communication skills.
  • Available to work evenings and weekends as required.


    • Requirements

  • Must have a valid Virginia Driver's license with clean record.
  • Current CPR and First aid certification.
  • High school diploma, GED or equivalent years of experience.


    • Show full description

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