General Manager
Wawa, Inc. · Joppa, MD
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General Manager
@ Wawa, Inc.General Manager
About the job
Wawa is dedicated to making life better through fresh food and community-driven service. As General Manager, you'll lead store operations, motivate teams, and ensure excellent customer service, fostering growth and community engagement in a dynamic retail environment.
Requirements
- High School Diploma or GED
- Proven retail leadership
- Excellent communication skills
- Ability to manage multiple priorities
- Customer service experience
Qualifications
- Flexible availability for shifts
- Experience in fast-paced retail
- Problem-solving skills
- Understanding of store financials
- Ability to inspire and coach
Full job description
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As the General Manager (GM), you’re the ultimate leader of the store—setting the vision, driving results, and inspiring your team, every day. You’ll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike.
What You’ll Do:
Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Proven leadership experience in fast-paced retail, food service, or fuel environments
Proven ability to coach, develop, and inspire career growth in individuals
Excellent communication, customer service, and relationship-building skills
Highly organized, detail-oriented, and able to manage multiple priorities independently
Skilled in problem-solving, critical thinking, and decision-making
Solid understanding of store financials and their impact on business performance
Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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