Quality Assurance Associate I

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Quality Assurance Associate I

ONSITE – Erlanger, KY

Pay: $16.00 This pay rate may be below your state’s minimum wage. Please take this into consideration when applying.

Monday – Friday | 3:00PM – 11:00PM

Training - Friday | 3:00PM - 11:00PM

What You Get:

• Full-time employment
• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid Time Off (PTO)

About the Role

As a Mailroom Quality Assurance Associate I, you will be responsible for reviewing and verifying scanned digital documents to ensure accuracy and quality. This role plays a critical part in identifying errors such as missing pages, barcode issues, or document misfeeds before final processing.

You will primarily work at a computer, using internal systems to review scanned files while maintaining accuracy and efficiency in a fast-paced production environment.

Requirements

We’re looking for team members who are detail-oriented, dependable, and comfortable working in a production-focused environment. To be successful in this role, you should have:

• Ability to sit and work on a computer for extended periods
• Basic computer skills, including data entry and navigation
• Ability to identify and resolve simple technical or document-related issues
• Strong attention to detail and accuracy
• Ability to perform repetitive tasks involving hands, wrists, and arms
• Ability to lift up to 40 lbs as needed
• Ability to work extended shifts (10–15 hours) as needed in a standing position
• High school diploma or GED preferred
• Ability to pass required background screening and drug test

Key Duties

• Review scanned digital documents for accuracy and quality
• Identify and correct errors such as double feeds, missing pages, or barcode issues
• Use computer systems to track, review, and validate document files
• Organize completed document stacks and place them into designated boxes
• Prepare and stage boxes for transfer to warehouse storage
• Meet daily productivity and accuracy standards

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $26,600-$33,250.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.