Cyber Support Center (CYSC) Manager

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Our AFNCR Team is searching for a Cyber Support Center (CYSC) Manager at Andrews AFB, MD.

Primary Responsibilities:

• Manages 36 employees across five distinct work centers inside the CySC.

• Works directly for the Chief of Operations and Government Service Owners (GSO) to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the National Capital Region (NCR).

• Ensures 24/7/365 mission coverage, to include acting as the 844 CG’s central command and control hub during continuity and emergency operations.

• Provides oversight for Major Incident Response covering 20K customers and 70K assets across 4 main operating bases and 28 geographically separated units in a 300-mile radius around Washington DC.

• Delivers timely, accurate, and informative situation reports (SITREPs) to key stakeholders for any event, system, capability, customer, or building identified in the Guide for Escalation, Incident Characterization & Outages (GEICO).

• Guides the regional IT Service Desk, providing first call resolution and coordination with back shops in 4 squadrons on Joint Base Andrews, Joint Base Anacostia Bolling, Pentagon, and Site.

• Ensures network monitoring for the Air Forces’ classified and unclassified networks in the National Capital Region, leverage several tools to include SolarWinds and System Center Operations Manager (SCOM).

• In collaboration with GSOs, manages command and control for IT services, collaborating with peer critical operation centers such as the Regional Command Post, National Military Command Center, Air Force Watch, Air Force Crisis Action Team (AFCAT), and Joint Air Defense Operations Center (JADOC).

• Develops, coordinates, and releases Notices to Airmen regarding service degradations, changes, and maintenance impacting the user experience.

• Executes the 844 CG’s Commander’s Critical Information Requirement (CCIRs) process, ensuring senior stakeholders are informed of key events and risks.

• In conjunction with the MAJCOM Coordination Center (MCCC), acts as a liaison between the 844 CG work centers and supporting external service providers such as the AFIN Mission Assurance Center (AMAC) and associated Network Operations Squadrons, End User Monitoring Operations Center (EUMOC), Headquarters Cyberspace Capabilities Center (HQ CCC), Air Force Life Cycle Management Center (AFLCMC), Defense Information Systems Agency (DISA) J6, and DISA Global.

• Utilizes excellent communication skills, written and verbal, to be able to effectively document solutions, obtain requirements from customers, and brief senior stakeholders.

• Maintains the Common Operating Picture for a leader system and mission status rollup

• Leads and synchronizes daily meetings, providing up-to-date system statuses, authorized service interruptions times, and upcoming strategic event schedules.

• Oversees the 844 CG’s Change Management process, ensuring all changes are reviewed, authorized, and tracked until completion.

Basic Qualifications:

• Requires a BS degree and 12+ years of prior relevant experience or a Master’s degree and 10+ years of prior relevant experience, additional years of experience, certifications, specific Air Force IT systems experience accepted in lieu of a degree.

• 10+ years’ experience operating Air Force IT systems and services or similar DoW IT systems and services.

• Familiarity with DoW and Air Force standards, policies, and enterprise solutions.

• Experience with complex, multi-site DoW enterprise IT environments of the size, scale, and scope of the AFNCR enterprise.

• Experience working in a Network Operations Center and/or on a major incident response team.

• Able to obtain a DoW Secret Clearance prior to start date.

• Meets the training, education, and/or certification requirements for the DoW’s 8140 cyber workforce management framework.

Preferred Qualifications:

• Experience running a Network Operations Center and/or major incident response team.

• Active DoW Secret Clearance or above.

• Able to obtain a DoW Top Secret Clearance.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 8, 2026

Pay Range:

Pay Range $116,350.00 - $210,325.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.