Defense Travel SME - ACTIVE CLEARANCE REQUIRED
@ Redwood Strategy Group, Inc.Defense Travel SME - ACTIVE CLEARANCE REQUIRED
About the job
Redwood Strategy Group is a minority-owned firm supporting DoD and federal agencies with strategy, operations, and transformation. We're hiring Defense Travel SMEs to support the U.S. Army’s financial programs, offering growth, benefits, and professional development in a collaborative environment.
Requirements
- Experience with Government Travel Charge Card
- Knowledge of Defense Travel System
- Experience managing delinquent accounts
- System administration skills
- Customer support experience
Qualifications
- Bachelor's degree in relevant field
- Active Secret or higher clearance
- Experience with DoD travel regulations
- Proficient in Excel and Power BI
- Strong analytical skills
Full job description
Government Travel Program Administration
· 3 to 5+ years of experience administering or supporting a Government Travel Charge Card (GTCC) program in a DoD, federal civilian agency, or comparable public-sector environment.
· Experience managing both:
o Individually Billed Accounts (IBAs)
o Centrally Billed Accounts (CBAs)
· Knowledge of the Defense Travel System (DTS) and government travel regulations.
Delinquency and Account Management
· Experience monitoring, tracking, and resolving delinquent travel card accounts.
· Working directly with cardholders, supervisors, Agency Program Coordinators (APCs), and financial management personnel to address overdue balances.
· Conducting account reviews, suspension monitoring, reinstatement actions, and escalation procedures.
GTCC Program Oversight
· Experience serving as an Agency Program Coordinator (APC) or supporting APC functions.
· Managing card issuance, maintenance, account closures, and spending controls.
· Developing and implementing internal controls to ensure compliance with DoD regulations and agency policies.
Access and System Administration
· Experience administering user access to GTCC-related platforms and systems, such as:
o CitiManager
o U.S. Bank Access Online
o Defense Travel System (DTS)
o Other travel card management portals
· Experience with role-based access management, account provisioning, and security requirements.
Compliance, Audit, and Internal Controls
· Experience supporting audits, inspections, command reviews, or financial assessments.
· Reviewing documentation for compliance with:
o DoD Financial Management Regulation (FMR)
o Government Charge Card Abuse Prevention Act
o Joint Travel Regulations (JTR)
o Agency-specific travel card policies
· Preparing management reports, corrective action plans, and audit responses.
Training and Customer Support
· Experience developing and delivering training for cardholders, Approving Officials, and supervisors.
· Creating training materials, standard operating procedures (SOPs), job aids, and user guides.
· Providing customer service and technical assistance regarding GTCC policies and procedures.
Financial Management and Data Analysis
· Experience analyzing financial data, delinquency trends, and management reports.
· Proficiency with:
o Microsoft Excel (pivot tables, formulas, reporting)
o Power BI or similar reporting tools
o Financial management systems
· Experience preparing metrics and executive-level reports
Desired Knowledge Areas
· Joint Travel Regulations (JTR)
· DoD Government Travel Charge Card Regulations
· Defense Travel System (DTS)
· Financial management and internal control principles
· Federal appropriations and fiscal law basics
· Risk management and compliance monitoring
Education/Certifications
- A Bachelor’s degree in Accounting, Finance, Information Technology, Business Management/Administration, Mathematics, Statistics, Computer Science, Data Science, or a directly related field (a Master’s in one of these fields may substitute if the undergraduate degree is not related), or
Clearance
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