Lead Solutions Architect – Outage & Operations Systems [AQ-11917]

Join a leading organization dedicated to delivering essential services and critical infrastructure. This company is at the forefront of innovation, leveraging technology to ensure reliable operations and exceptional customer experiences, especially during crucial service events.

Are you a visionary architect and hands-on technical leader ready to make a profound impact on critical customer-facing and operational systems? We are seeking a highly skilled professional with deep architecture experience to design and govern the next generation of scalable, secure, and resilient technology solutions. In this pivotal role, you will shape the future of products that support essential service restoration, directly enhancing customer and operational experiences. Your expertise will drive innovation, establish architectural standards, and mentor development teams, ensuring our solutions are high-performing and aligned with enterprise goals. This is an incredible opportunity to lead, innovate, and contribute to the reliability and efficiency of vital infrastructure.

Key Responsibilities

• Lead architecture and technical design for critical applications and integrations supporting service restoration.
• Provide technical leadership across product planning, design, development, and delivery phases.
• Design high-performing, highly available, and resilient cloud-native solutions.
• Establish architecture standards, design patterns, and best practices.
• Support scalability and low-latency customer experiences during critical service events.
• Collaborate with Product Managers, development teams, and business stakeholders to translate business requirements into robust technical solutions.
• Evaluate emerging technologies and AI capabilities to support future business needs.
• Lead architecture reviews and mentor development teams.
• Contribute with hands-on development experience.

Required Technical Expertise

• Front-End Architecture:
  • Angular
  • TypeScript
  • RxJS
  • Responsive Design
  • Accessibility Standards
  • UI Performance Optimization
• Backend Architecture:
  • .NET Core / ASP.NET Core
  • REST APIs
  • Microservices
  • Event-Driven Architecture
  • Integration Services
  • Security and Performance Optimization
• Cloud Platform Expertise (Microsoft Azure):
  • Deep expertise in Azure App Services, Azure Functions, API Management, Logic Apps, Service Bus, Event Grid, Azure Storage, Key Vault, Front Door, Azure Monitor, Azure DevOps, and CI/CD Pipelines.
• Identity & Security:
  • Azure AD B2C / Microsoft Entra External ID
  • OAuth 2.0
  • OpenID Connect
  • SSO and MFA
  • Token-Based Authentication
  • Secure Customer Identity Management
• Analytics & Monitoring:
  • Adobe Analytics
  • Tag Management and Customer Journey Tracking
  • Application Insights
  • Telemetry and Logging
  • Performance Monitoring
  • Operational Observability

Domain Expertise (Nice-to-Have)

• Understanding of service restoration business processes.
• Experience with customer service event experience and communications.
• Knowledge of estimated restoration times (ERT).
• Familiarity with enterprise integrations for operational systems.
• Experience with Incident, Change, and Release Management processes.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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