Entry Level Product Support

@ Year Up United
Year Up Unitedyearupunited.com

Entry Level Product Support

Plum, PA
Posted 1 day ago

About the job

Year Up United is a nonprofit in banking, insurance, and investment. This role focuses on supporting customers, troubleshooting, and enhancing user experiences. Ideal for those eager to learn and committed to economic mobility.

Requirements

  • Strong communication skills
  • Detail-oriented
  • Eager to learn
  • Team collaboration

Qualifications

  • Interest in customer support
  • Strong written skills
  • Motivated learner
  • Attention to detail

Full job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.
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