Custom Orders Representative

@ Uline, Inc.

Custom Orders Representative

Kenosha, WI

Posted 4 days ago

About the job

Uline, a family-owned distributor of shipping and packaging materials, offers a stable, growth-oriented environment. The role involves supporting custom orders, customer service, artwork review, and vendor communication, with employee benefits and a focus on exceptional service.

Requirements

High school diploma or equivalent
2+ years customer service experience

Qualifications

Bachelor's degree preferred
Experience with Adobe Illustrator and Photoshop

Full job description

Custom Orders Representative

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer-focused. As a Uline Custom Orders Representative, you’ll support custom and drop ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
Review and edit customer artwork for their custom orders to ensure it is production ready.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.
2+ years of relevant customer service experience.
Experience with Adobe Illustrator and Photoshop preferred.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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