Senior Technical Product Manager

@ ASAPP

Senior Technical Product Manager

Posted 3 weeks ago

About the job

ASAPP delivers AI-powered customer experience solutions with a diverse, global team. The role focuses on managing platform integrations, SDKs, and developer experience in a high-growth startup environment.

Requirements

5+ years product management experience
Technical depth in APIs and SDKs
Experience with enterprise SaaS
Customer-facing product ownership
Ability to operate in ambiguity

Qualifications

Proficiency with API design
Experience with voice or telephony
Background in enterprise onboarding
Understanding of AI/ML systems
Experience with developer documentation

Full job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

This is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it. These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close.

You will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.

The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.

What You Will Do

You will own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.

Own the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers.

Define and execute the A2A and MCP server roadmap. Customers are agentifying their internal workflows and want our agentic solutions to orchestrate against them. Decide how and when to expose these externally, and shape broader strategies so multiple teams build coherently rather than in isolation.

Lead the developer SDKs. The SDK is the surface through which end users experience ASAPP. Own the roadmap and ensure investments stay aligned with the underlying platform.

Manage telephony and platform integrations — the connective tissue between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly and early; the approach for each integration pattern is defined and the goal is disciplined execution, not proliferation.

Own external documentation (docs.asapp.com) as part of the product. Define the structure, processes, and standards — working with the team to execute. Drive a docs-first approach where documentation ships with features, not after them.

Across all of these areas:

Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.

Work directly with customers and account teams to prioritize and sequence delivery

Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.

Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.

Who You Are

We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.

Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on.

Extreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.

High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap.

Effective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call.

Real-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.

What You Will Need

5+ years of product management experience in enterprise B2B SaaS and native AI platforms.

Technical depth to engage credibly with engineers on API design, SDK architecture, integration patterns, and AI/ML tradeoffs — you are hands-on producing working prototypes and you need to understand production code.

Demonstrated ability to own a complex, multi-surface product area with minimal oversight.

Experience working directly with enterprise customers and delivery teams to translate pain into prioritized roadmap.

Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.

Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

What We Would Like to See

Expert with integration platform or developer experience products (API gateways, SDKs, MCP/A2A protocols, webhooks, OAuth flows)
Experience with voice or telephony products, CCaaS platforms
Proven background in enterprise onboarding
Comfort navigating AI/ML systems — not just as a user but as someone who can reason about model behavior, latency tradeoffs, and accuracy/trust requirements
Prior experience in a startup or fast-scaling environment where the role definition evolved as the company did
Experience owning or meaningfully improving developer-facing documentation — API references, integration guides, and SDK docs

Benefits

Competitive compensation with stock options

Comprehensive medical, vision, and dental insurance

401k matching

Fitness and wellness stipend

Mobile phone reimbursement

Mental well-being benefits

Professional learning and development stipend

Parental leave, including adoptive and foster parents

3 weeks paid time off (increases with tenure) and unlimited sick leave

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.#LI-SL1 #LI-Hybrid

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