Ocean Import Coordinator

@ 5605 Rhenus Logistics LLC
5605 Rhenus Logistics LLC5605rhenuslogisticsllc.com

Ocean Import Coordinator

Cranford, NJ
Posted 2 days ago

About the job

Rhenus is a global logistics provider focusing on ocean import operations. The role involves coordinating shipments, managing documentation, and ensuring timely customs clearance to deliver excellent customer service.

Requirements

  • 2+ years ocean freight experience
  • Experience coordinating FCL and LCL imports
  • Strong knowledge of B/Ls, documentation
  • Understanding of U.S
  • import requirements

Qualifications

  • Excellent communication skills
  • Organizational and time management
  • Attention to detail and accuracy
  • Proactive team player
  • Customer service orientation

Full job description

What You Can Expect:

  • Coordinate ocean import shipments from pre-alert through final delivery, including FCL and LCL cargo.
  • Monitor vessel schedules, arrival dates, shipment milestones, free time, and cargo availability.
  • Review and process import documentation, including HBLs/MBLs, commercial invoices, packing lists, arrival notices, and other required shipping documents.
  • Coordinate with customers, carriers, NVOCCs, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely customs clearance, cargo release, and delivery.
  • Ensure required shipment information and documentation is provided for U.S. import and customs processes, including ISF requirements where applicable.
  • Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, holds, discrepancies, and service exceptions.
  • Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties.
  • Monitor free time and proactively manage potential demurrage, detention, storage, and other accessorial charges.
  • Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
  • Review carrier and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
  • Support quotations, rate requests, and commercial activities as required.
  • Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
  • Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.

What You Bring:

  • 2+ years of hands-on ocean freight forwarding experience, with a strong focus on import operations.
  • Demonstrated experience independently coordinating FCL and LCL ocean import shipments from pre-alert through final delivery.
  • Strong knowledge of Bills of Lading, arrival notices, import documentation, cargo release processes, Incoterms, and international shipping procedures.
  • Knowledge of U.S. import requirements, customs clearance processes, and ISF requirements.
  • Experience coordinating with customs brokers, ocean carriers, NVOCCs, overseas agents, truckers, and warehouses.
  • Understanding of demurrage, detention, storage, free time, and other import-related accessorial charges.
  • Experience with Letters of Credit, cross-trade shipments, and international agent coordination is an asset.
  • Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.
  • Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
  • Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
  • Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
  • Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
  • A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
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