ADA Accommodations Administrator [AQ-13156]

Join a leading financial services firm, partnering with Aquent, where your expertise will directly contribute to fostering an inclusive and supportive environment for all employees. This pivotal role ensures the seamless administration of critical leave and accommodation programs, directly impacting employee well-being and organizational compliance. You will be instrumental in navigating complex situations, providing essential support, and upholding the highest standards of care and equity within a dynamic and fast-paced setting.

About the Role

Are you ready to make a significant impact by championing employee well-being and ensuring a fair, compliant workplace? We are seeking a highly skilled and empathetic professional to manage comprehensive leave of absence and accommodation programs. In this vital position, you will be at the forefront of supporting employees through significant life events and ensuring equitable access to workplace accommodations. Your expertise will be crucial in navigating intricate regulations, collaborating with diverse stakeholders, and providing compassionate guidance, directly enhancing the employee experience and upholding our commitment to an inclusive culture.

Key Responsibilities

• Provide comprehensive support for leave of absence, accommodations, and disability plans and programs managed within the benefits team.
• Manage all aspects of leave of absence administration, accommodations, and disability support, including researching and resolving complex case escalations.
• Engage directly with employees, managers, and vendors to address inquiries and provide guidance.
• Assist the Benefits team with the management of disability, continuous or intermittent leave of absence, return to work, and extended medical leave programs.
• Ensure strict compliance with Local, State, and Federal laws pertaining to leave and accommodation.
• Partner effectively with third-party disability and leave of absence vendors, acting as a key liaison between vendors and employees.
• Ensure proper integration of vendor family and medical leave administration with short-term disability plans.
• Interpret internal policy and legislative developments to maintain ongoing compliance.
• Respond to and resolve escalations and questions from employees, managers, vendors, and internal and external contact centers.
• Collaborate with internal legal teams, human resources management, corporate functions, and external vendors to resolve complex and time-sensitive issues.

Must-Have Qualifications

• 5+ years of experience working on leave of absence, return to work programs, accommodations, extended medical leave programs, short-term disability, and long-term disability.
• Demonstrated experience with accommodations and relevant regulations.
• Exceptional communication skills, with proven ability to interact effectively with all levels of employees and leadership.
• Experience working within a high-volume, fast-paced, and deadline-oriented environment.
• Strong organizational and time management skills, with the ability to execute high-quality work on time.
• Ability to learn new processes quickly and identify opportunities to streamline and improve existing practices.
• Ability to identify the root cause of an issue and suggest effective resolutions to management.
• Experience working with third-party disability and leave of absence administrators.
• Bachelor’s degree in human resources, management, or another relevant discipline, or equivalent work experience.
• Experience with human resources systems.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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