Patient Service Specialist II

Department:

SCMG Pembroke Primary - Family Medicine

Status:

Full time

Shift:

Various (United States of America)

Schedule Details/Additional Information:

Mon-Fri 8am-5pm

Job Description:

A. Check in Core Skills

1. Accurately completes EPIC registration for each patient as indicated by the following:

• Verifies and updates complete patient demographics.

• Screens for insurance eligibility and scans correct insurance cards.

• If Self-Pay, offers SPN Sliding Fee application and makes sure acknowledgement is signed. (Applicable to Primary Care Only)

• Ensures E-sign Consent for treatment and insurance authorization is completed if due.

• Patient Appointment arrival, following Standard Work.

2. Performs Patient reminder calls. Daily reviews requests to cancel or reschedule appointments. Handles live calls as assigned for appointment reminders with a goal of decreasing unused appointment slots daily.

3. Assists with Phones

• Greets patient/ answer phones in a kind, courteous tone.

• Assists patient with scheduling, rescheduling appointments.

• Creates inbox messages as needed to assist patients including refill requests for medication.

• Demonstrates competence in identifying RED words.

4. Performs Scheduling for Walk Ins.

5. Generates no show letters through EPIC.

B. Check Out Core Duties

1. Schedule follow up appointments, referrals, and ancillary services as directed by EPIC provider orders.

2. Return phone messages and assist patients.

3. Distribute land line faxes as needed to appropriate Clerical and Clinical Teammates.

4. Complete appropriate referral work ques.

5. Ensure Patient receives AVS (after visit summary).

6. Complete work notes as directed by provider.

C. Other Core Duties

• Collects copays and coinsurance as applicable at Check out or Check in.

• Completes standard work for daily deposit and reconciliation.

• Manage ON Base Patient Documentation Application

• Transcribe orders/Enter Referral Orders

• Schedules Incoming referrals by practice protocols

• Completes Prior Authorizations as required

Education

• High school diploma or equivalency (GED)

• Associate degree in healthcare administration or equivalent college coursework preferred.

Experience

• Previous Medical Office experience preferred.

Knowledge, Skills, Abilities

• Strong organizational skills and ability to prioritize tasks

• Strong interpersonal skills and ability to work with a wide variety of individuals.

• Ability to identify and solve problems independently.

• Excellent in verbal and communication skills.

• Excellent Customer Service skills.

Careers

At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way.

Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need.

We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health.

Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer:

• Competitive compensation

• Family-friendly benefits including Paid Parental Leave and On-Site Childcare

• Flexible scheduling

• Exclusive savings programs

• Career growth and advancement opportunities

If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!