Broadband Triage Engineer

Broadband Triage Engineer
Philadelphia PA

Job Description

Your daily tasks

Ensure timely and high quality software releases across diverse devices by proactively monitoring metrics and alerting systems Promptly respond to critical field issues identify root causes and implement effective mitigation strategies

Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi Mesh DOCSIS Fiber LTE or similar access network technology Conduct source code reviews to identify root causes within the components and platform

Diagnosing and resolving issues using Linux systems and networking protocols including packet capture analysis

Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency

Leverage AWS technologies S3 Athena QuickSight to analyse data from millions of field devices delivering insights to inform decision making and drive operational efficiency

Develop and implement anomaly detection techniques and data driven solutions to proactively identify and resolve system issues Perform global metric comparisons across various device models

What You Will Bring

Experience and strong ability in C C++ Python and Linux experience You will also have experience with log management and analysis tools such as Elastic Stack ELK Splunk and Grafana for data visualisation and monitoring

Proven expertise in at least one scripting language such as Bash Python or Go

Experience of holding a Technical Lead Senior role or mentoring a small team of engineers Ability to make good technical decisions and convince others about the merits and reasons for those decisions

Experienced in Defect Tracking Tools such as Jira

SCM Tools Git and GitHub

SQL and or Amazon Athena experience