ITO - Deskside Support

@ Long View Systems
Long View Systemslongviewsystems.com

ITO - Deskside Support

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

Long View is a leading North American IT provider emphasizing culture, innovation, and employee growth. The Deskside Support role focuses on end user tech support, troubleshooting hardware/software, and delivering excellent customer service in Houston.

Requirements

  • 2-4 years related experience
  • 1+ year customer service
  • Supporting Microsoft environment
  • Knowledge of Windows/Linux/Mac OS
  • Strong problem-solving skills

Qualifications

  • Supporting device management tools
  • Knowledge of network security
  • Excellent multitasking ability
  • Customer-focused attitude
  • Technical troubleshooting skills

Full job description

Long View. A career that helps you get more out of life.


A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a client-focused and dynamic Deskside Support Consultant for our Houston branch. You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner


A Day in the Life:

  • Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner
  • Address user tickets regarding hardware, software and networking
  • Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency
  • Install applications and computer peripherals
  • Troubleshoot hardware and software issues in a variety of environments
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs

    • What You Bring:

    • 2-4 years of related experience
    • 1+ year(s) of customer service experience
    • Supporting a Microsoft environment in a deskside support role
    • Microsoft 365 Apps (Office), including Outlook, Teams, OneDrive, SharePoint

    • Windows/Linux/Mac OS environments

    • Remote support

    • PC / printer hardware/VPN/Citrix

    • Active Directory and Azure AD (Entra ID) in hybrid environments

    • Supporting device management tools

    • Working knowledge of office automation products and computer peripherals like printers

    • Knowledge of network security practices and endpoint security tools

    • Excellent problem-solving and multitasking skills

    Why Work at Long View:

  • Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting Work – Be part of exciting projects while accessing all the latest technologies
  • Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
  • Company Perks – retirement contributions, comprehensive benefits package from day one, 3 weeks’ vacation to start, recognition programs and more!


    • Benefits

    Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).


    Benefits Offered

    Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program


    Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

    Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

    Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

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