Donor Database Manager

@ DREAM
DREAMdream.com

Donor Database Manager

New York, NY
Posted 2 weeks ago

About the job

DREAM serves youth through innovative education and community programs in Harlem and the Bronx. The Donor Database Manager supports fundraising efforts by managing Salesforce, data, and technology to enhance donor relations and operational efficiency.

Requirements

  • Salesforce or CRM admin experience
  • Data management and reporting skills
  • Fundraising revenue operations
  • Automation and AI tools knowledge
  • Problem-solving and analytic skills

Qualifications

  • Bachelor’s degree required
  • 3-5 years Salesforce experience
  • Experience with gift processing
  • Strong attention to detail
  • Ability to manage multiple priorities

Full job description

Originallyfounded in 1991as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitmentto rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org.

DREAM seeks a Donor Database Manager to join its Advancement team. Reporting to the Senior Director of Advancement Operations, this individual contributor serves as the primary owner and subject-matter expert for DREAM's donor database, fundraising technology, and data operations, ensuring systems and data effectively support fundraising strategy and growth.

Working closely with the Operations and Supporter Engagement Team, frontline fundraisers, Finance, Communications, and IT, this role administers and optimizes Salesforce, oversees gift and revenue operations, develops reporting and analytics, and identifies opportunities to leverage automation and AI-enabled solutions to improve data quality, decision-making, and operational efficiency.


Responsibilities

Donor Database & Salesforce Administration

  • Serve as the primary administrator and functional owner of Salesforce for Advancement, ensuring the system effectively supports fundraising strategy and operations.

  • Manage Salesforce configuration, user access, campaigns, reports, dashboards, workflows, and integrations with third-party fundraising platforms.

  • Oversee data management and quality, including imports/exports, deduplication, record maintenance, data standards, governance, and recurring quality controls.

  • Monitor database health, security, system performance, and documentation, partnering with IT and vendors to troubleshoot issues and implement improvements.

  • Serve as the primary point of contact for Advancement Salesforce and donor database support, troubleshooting issues and escalating technical needs as appropriate.

  • Train and onboard staff on Salesforce, fundraising technology, data standards, and best practices; maintain user documentation and SOPs; and gather feedback to strengthen system usability and adoption.

    • Data Governance, Gift & Revenue Operations

  • Oversee gift and pledge processing workflows and data standards, including designations, soft credits, acknowledgments, and campaign attribution.

  • Lead revenue reconciliation and quality-control processes across Salesforce, fundraising platforms, events, and Finance records, proactively identifying and resolving data inconsistencies.

  • Partner with Finance on audit support, outstanding gifts, in-kind contributions, year-end processes, documentation, and allocation changes.

  • Support fundraising events and campaigns through campaign setup, donor and attendee data management, post-event imports, revenue reconciliation, and closeout.

    • Reporting, Analytics & Fundraising Intelligence

  • Design and maintain dashboards, reports, and analytical tools that provide visibility into fundraising revenue, pipeline, campaigns, events, donor engagement, and progress toward goals.

  • Manage recurring Advancement reporting, including pipeline, phase, year-over-year, team, and leadership reporting.

  • Partner with the Advancement Operations Manager and frontline fundraisers to translate business needs into scalable Salesforce reports, dashboards, and data solutions.

  • Analyze fundraising and operational performance, identify trends and data gaps, and surface actionable insights to support planning and decision-making.

    • Fundraising Technology, Automation & AI Innovation

    • Serve as the functional lead for Advancement's fundraising technology ecosystem, partnering with IT, vendors, and internal stakeholders to evaluate, implement, integrate, and optimize technology solutions based on business needs, user experience, data security, cost, and impact.

    • Identify and implement opportunities to streamline Advancement processes through Salesforce automation, integrations, AI-enabled tools, and scalable workflows, while maintaining appropriate human review and data-quality controls.

    Additional duties as assigned.


    Qualifications

    • Bachelor’s degree required;

    • Three to five years of experience administering Salesforce or a comparable fundraising CRM, preferably within nonprofit development, advancement services, or fundraising operations;

    • Demonstrated experience with CRM administration, including data management, reporting, user access, workflows, integrations, and data quality;

    • Experience with gift processing, fundraising revenue operations, reconciliation, or donor data management strongly preferred;

    • Strong analytical, project management, and problem-solving skills, with the ability to translate complex business needs into scalable data and technology solutions;

    • Experience leveraging automation, AI-enabled tools, or emerging technology to improve business processes strongly preferred, with demonstrated curiosity and ability to learn new technologies;

    • Exceptional attention to detail, commitment to data integrity, and ability to manage multiple priorities independently while collaborating effectively across departments;

    • A proactive, service-oriented mindset and strong commitment to DREAM’s mission and values.


    Working Expectations

    • The Donor Database Manager is part of the Advancement Team, which currently works 3 days in the office and up to 2 days remote, per week (subject to change, and with some weeks requiring more time in-person, for example for donor events).
    • Some evening and/or weekend work, for example to prepare for and attend donor events, is required.

    Benefits and Paid Time Off

    We offer comprehensive benefits including:

  • Flexible Medical Health Plans,  subsidizing the majority of costs for the employee, their spouse/domestic partner and children;
  • The ability to select between a variety of medical plans according to what best suits the employee’s needs;
  • Dental and vision plans;
  • Disability benefits;
  • Life insurance;
  • Up to 12 weeks fully paid of Parental Leave; 
  • Flexible spending account options;
  • Pre-tax commuter benefits (parking and transit);
  • Fitness and entertainment discounts;
  • A variety of support through our employee assistance program (EAP);
  • A 403(b) retirement plan with employer matching up to 4% after one year of employment;
  • Access to a professional development fund;
  • Referral bonuses;
  • All full-time Network Support employees are eligible for approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays;
  • Benefits are subject to change.

    • Compensation

    • DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $80,000 to $95,000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All staff are eligible for annual performance-based increases. Because we value staff tenure in each role, we do not currently cap salary ranges.


    At DREAM, diversity, equity, and inclusion are a matter of mission. 

    From our schools to our playing fields, DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom. DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive. We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.



    All Kids Can. This Kid Can.

    DREAM is Family.

    Fun is a Serious Value.

    Teamwork Makes the DREAM Work.

    Fail. Persist. Exceed.

    DREAM Big.

    Applying to DREAM

    We know applying for a new job can be a daunting process. In addition, studies have shown that historically underrepresented individuals often only apply to roles if they meet 100% of the qualifications. We encourage all applications! You may be just the person we need. If you have any questions about your application or interview process, do not hesitate to ask your recruiter; we are here to help!

    DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact your recruiter.

    If you are a current DREAM employee, please click here to review our Internal Selection Process before applying.

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