Operations Support Specialist

The IPBC Operations Support Specialist provides critical operational and analytical support to IPBC leadership. This role assists in the development, implementation and coordination of key programs, processes, and data-driven initiatives that support organizational efficiency and member services.

• Collaborates with and supports IPBC staff to understand project objectives and to identify relevant data, metrics, and deliverables.
• Collaborates with and supports IPBC Leadership in the analysis, development and implementation of new carrier programs including assistance with any required committee and board discussions.
• Responsible for current member underwriting process and serves as the liaison to outsourced IPBC underwriter.
• Responsible for ensuring project based open enrollment tasks are completed for IPBC membership within benefits administration system including oversight of the guided renewal process and any updates required for Employee Self Service.
• Responsible for development and coordination of annual Open Enrollment timelines with key carrier partners ensuring all required deadlines are communicated and met.
• Oversees carrier Electronic Data Integration (EDI) file process and reviews and responds to weekly discrepancies.
• Responsible for oversight, communication and member group adherence to required dependent audit and first responder processes.
• Works directly with IPBC leadership and Financial Program Manager to assist with data warehouse mapping and report preparation
• Serves as backup for key IPBC staff.
• Performs other duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree or equivalent experience is required.
• A minimum of three years’ experience in risk pooling, multi-employer benefit programs, the health insurance industry, and/or municipal government is preferred.
• Valid Illinois Insurance Producers License beneficial but not required.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)