Customer Service Representative

@ Maximus
Maximusmaximus.com

Customer Service Representative

Gibsonton, FL
Posted today

About the job

Maximus supports government programs, focusing on citizen support, compliance, and service quality. The role involves managing inquiries, documentation, and escalating issues, promoting public-sector efficiency.

Requirements

  • Customer service skills
  • Communication skills
  • Attention to detail
  • Ability to handle calls and emails

Qualifications

  • High school diploma or equivalent
  • Experience in customer service preferred

Full job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.
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