Product Service Technician - CO2 Refrigeration

About Johnson Controls

What you will do

Johnson Controls is a leading provider of advanced refrigeration solutions, specializing in transcritical CO₂ systems for data centers and other high-demand environments. Our commitment to innovation and sustainability drives us to deliver cutting-edge technologies that meet the evolving needs of our clients.

We are currently seeking a Product Service Technician to support a variety of refrigeration products for the supermarket, cold storage, industrial refrigeration, and data center market. In this role, you will have the opportunity to communicate with JCI external customers, share your troubleshooting and technical expertise, as well as repair equipment and perform root cause analysis on systems.

This position is based at our facility in Waynesboro, PA. Candidates must be commuting distance to the facility, or able to relocate. Only US Citizens and/or Permanent Residents will be considered for this position, as we are not able to sponsor.

How you will do it

• System Monitoring and Maintenance: Oversee the performance of transcritical CO₂ refrigeration systems, ensuring optimal operation and promptly addressing any issues.

• Customer Support and Troubleshooting: Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.

• Warranty and Parts Management: Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.

• Technical Documentation: Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.

• Communication: Engage with customers via email and other communication channels to provide updates, technical information, and support.

What we look for

Required

• Education: Associates Degree

• 3+ years of experience with refrigeration systems

• Understanding of refrigeration principles and experience with control systems.

• Up to 25% domestic travel

• US Citizen and/or Permanent Resident

HIRING HOURLY RANGE: $70,000 - $85,000 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us