Shift Leader (PM Shift)

@ Insomnia Cookies
Insomnia Cookiesinsomniacookies.com

Shift Leader (PM Shift)

Posted 1 day ago

About the job

Insomnia Cookies is a growing bakery chain in Skokie, IL. As a Shift Leader, you will oversee operations, lead the team, and ensure customer satisfaction in a fun, fast-paced environment.

Requirements

  • Customer service experience
  • Point of Sale systems experience
  • Team leadership skills
  • Time management skills
  • Ability to lift 40 lbs

Qualifications

  • At least 1 year customer service
  • Legally eligible to work
  • 18+ years old
  • Outgoing and friendly demeanor
  • Results-oriented mindset

Full job description

Become a Shift Leader at our brand new Skokie, IL store located at 5235 Touhy Ave Suite 6B, Skokie, IL 60077, As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!





SOME OUR SWEET SHIFT LEADER PERKS:

•         Flexible part-time work schedules

•         Pay rate: $17.00/hr.

•         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

•         Paid vacation and sick time off

•         Interactive training & mentorship

•         Pet insurance for your furry loved ones

•         Job stability with a rapidly growing and reputable company

•         Achievable growth/promotion opportunities

•         You get to work in a fun, exciting team environment

•         Employee discount and FREE cookies with every shift!


WHAT WILL I DO AS A SHIFT LEADER?

•         Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

•         Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

•         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

•         Support and work alongside the Cookie Crew

•         Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

•         Manage cash handling and deposits


DESIRED SKILLS/EXPERIENCE:

•         At least 1 year of working experience in a customer service focused role

•         Point of Sale systems experience

•         Outstanding communication, time management, and people skills

•         Outgoing/friendly/patient demeanor

•         Detail focused and results-oriented

•         Ability to lead-by-example and motivate others

•         Ability to lift up to 40 lbs.

•         Legally eligible to work in the United States

•         Must be 18 years or older to be employed

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