Senior AI Conversation Designer

@ Blink UX

Senior AI Conversation Designer

Posted 1 week ago

About the job

Blink UX creates innovative product designs for clients like Amazon, Google, and NASA. The role focuses on designing conversational AI interfaces, collaborating remotely with a global team. Location: PST, near Bellevue, WA. Duration: ongoing.

Requirements

5–8+ years in UX or conversational design
Experience in AI conversation design
Strong UX and human-centered design understanding
Agile team collaboration skills
Portfolio of conversation flows

Qualifications

Prompt design experience
Understanding of conversation analytics
Problem-solving skills
Proficiency in interaction prototyping

Full job description

Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Location: Remote PST - ideally located near Bellevue, WA

Duration: ongoing

What you'll be doing:

Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
Translate business requirements and user needs into structured dialogue models and interaction patterns.
Develop clear, concise, and brand-aligned conversational content.
Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
Create wireflows, conversation maps, and prototypes to communicate design intent.
Apply usability testing insights and performance analytics to iterate and improve experiences.
Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

What we are looking for:

5–8+ years of experience in UX design, content design, or conversational design.
Experience for conversational experiences for generative or agentic AI.
Strong understanding of human-centered design and UX best practices.
Experience working in agile, cross-functional product teams.
Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
Prompt design experience.
Familiarity with conversation analytics and optimization techniques.
Skills & Competencies
Conversation flow design and scripting
Interaction design and prototyping
Research synthesis and usability testing
Cross-functional collaboration
Problem-solving and systems thinking.
What Success Looks Like
AI conversations that are intuitive, helpful, and aligned with the client’s brand voice.
Improved containment, task completion, and customer satisfaction metrics.
Clear documentation and scalable design patterns adopted by teams.
Strong collaboration and positive impact with cross-functional partners.

Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Show full description