Visitor Management Representative
@ BHS Baptist Healthcare SystemVisitor Management Representative
About the job
Baptist Health Lexington supports clinical operations 24/7 as a central communication hub. The PBX/Switchboard team manages calls, alarms, and visitor information, ensuring smooth hospital functioning with a focus on professionalism, customer service, and efficiency.
Requirements
- High school diploma or equivalent
- One year customer service experience
Qualifications
- Strong communication skills
- Customer-focused attitude
Full job description
Summary
Job Description:
Visitor Management Representative
Part-Time, Days
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to
their designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate, notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.
Job Description:
Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
Provide excellent customer service while maintaining security awareness
Answer questions and provide directions throughout the hospital
Assist visitors with wayfinding and general hospital information.
Resolve routine visitor concerns and refer complex issues to Security or department leadership.
Maintain a calm, respectful and service-oriented environment for all visitors.
Enforce hospital visitation policies in regard to patient units as well as the facility.
Verify visitor authorization for restricted nursing units.
Deny entry when visitors fail to meet established security or visitation requirements.
Identify and report suspicious activity to Security immediately
Assist with after-hours visitor access procedures
Coordinate with Security regarding visitor issues requiring intervention.
Communicate effectively with nursing units regarding visitation requests
Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.
Job Requirements:
High School Diploma or Equivalent
One-Year related experience
Benefits:
Preventive Plan
Retirement Plans
Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.