Guest Service Agent
@ LE0103 Drury Hotels Company LLCGuest Service Agent
About the job
Drury Hotels values its team members, offering incentives, career growth, health benefits, and a positive work environment. The Night Audit role involves guest services, front desk functions, and assisting with breakfast and evening service, ensuring guest satisfaction and hospitality.
Requirements
- Friendly, organized communicator
- Attention to detail
- Cash handling experience
- Able to work alone
- English language skills
Qualifications
- Customer service experience
- Ability to multitask
- Reliable and responsible
- Willing to work night shifts
- Friendly demeanor
Full job description
Property Location:
Drury Inn & Suites - 209 Advantage Place , Knoxville, Tennessee 37922You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
Part Time to Full Time hours for Night Audit Position
Typical Hours from 11pm to 7am.
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.
Hiring Immediately!
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