Customer Service Rep

Our client, a leading organization in the service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and ensuring exceptional service delivery. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently, which will align successfully in the organization.

Job Title: CWR-Customer Service Rep I

Location: Ontario, CA

Pay Rate: $19.00 per hour

Shift: 9am-5:30pm, Monday, Tuesday, Wednesday, Friday. Off Thursday & Sunday

What's the Job?

• Assist customers and business partners via telephone and email to resolve inquiries and issues
• Handle customer complaints in a calm, professional manner to ensure satisfaction
• Diagnose, assess, and resolve problems or issues related to service delivery
• Monitor progress of delivery routes to ensure timely completion
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• 1-year related experience, preferably within a call center environment
• Strong customer service skills and the ability to resolve issues satisfactorily
• Solid multitasking and organizational skills with the ability to work under pressure

What's in it for me?

• Opportunity to work with a passionate team motivated by innovation and customer satisfaction
• Potential for career growth within a supportive organization
• Engaging work environment that values diversity and inclusion
• Chance to develop valuable skills in customer service and problem resolution
• Work in a dynamic setting where your contributions make a real impact

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.