AWS Amazon Connect Engineer

@ PB consulting
PB consultingpbconsulting.com

AWS Amazon Connect Engineer

Glasser, New Jersey
Posted 1 day ago

About the job

We focus on creating scalable, secure, and intelligent contact center solutions using AWS services like Amazon Connect, Lambda, and analytics tools for enterprise clients.

Requirements

  • Experience with Amazon Connect contact flows
  • Expertise in AWS Lambda, DynamoDB, S3
  • Knowledge of IVR/IVA and Lex integration
  • Telephony knowledge: PSTN, SIP, DIDs
  • Experience with Kinesis and analytics pipelines

Qualifications

  • Strong solution design skills
  • AWS certifications preferred
  • Excellent troubleshooting abilities
  • Good communication skills
  • Experience with DevOps pipelines

Full job description

Roles and Responsibilities
  • Design, develop, and optimize Amazon Connect contact flows, routing profiles, queues, and workflows.
  • Develop IVR/IVA solutions and integrate Amazon Lex bots with Amazon Connect.
  • Build serverless solutions using Lambda, DynamoDB, S3, and API Gateway .
  • Integrate Amazon Connect with CRM and enterprise applications .
  • Configure and troubleshoot PSTN, SIP, DIDs, call routing, and call quality .
  • Implement contact event streaming and analytics using Kinesis .
  • Configure monitoring and troubleshooting with CloudWatch, CloudWatch Insights, and X-Ray .
  • Apply AWS security best practices using IAM, policies, and encryption .
  • Automate deployments using Terraform/CloudFormation and CI/CD pipelines.
  • Leverage Contact Lens, AI/ML, sentiment analysis , and contact center analytics.
  • Support WFM/WFO integrations such as Verint and NICE.
  • Develop reporting solutions using Redshift, Athena, QuickSight, and Kinesis .
  • Troubleshoot production issues and perform root-cause analysis.
  • Create technical documentation and collaborate with architecture, development, DevOps, and
Required Skills & Experience
  • Strong experience designing and developing Amazon Connect contact flows and routing profiles .
  • Expertise with AWS Lambda, DynamoDB, S3, CloudWatch, and API Gateway .
  • Experience with IVR/IVA flows, conversational design, and Amazon Lex integrations.
  • Experience integrating Amazon Connect with CRM platforms .
  • Strong telephony knowledge including PSTN, SIP, DIDs, call routing, and call quality troubleshooting .
  • Experience with Kinesis streaming, call event logs, and analytics pipelines .
  • Good understanding of AWS IAM, roles, policies, and encryption .
  • Experience with Terraform/CloudFormation and DevOps/CI/CD pipelines.
  • Experience with Amazon Connect Contact Lens, AI/ML, sentiment analysis, and contact center analytics .
  • Knowledge of WFM/WFO platforms such as Verint and NICE.
  • Experience with CloudWatch Insights and AWS X-Ray for monitoring and troubleshooting.
  • Familiarity with Redshift, Athena, and QuickSight for reporting and analytics.
  • Strong solution-design, documentation, communication, and troubleshooting skills.
  • AWS certifications such as Solutions Architect Associate/Professional or Developer Associate are preferred.
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