Customer Service Administrator 2

@ Working with Southeastern Freight Lines
Working with Southeastern Freight Linesworkingwithsoutheasternfreightlines.com

Customer Service Administrator 2

Richmond, VA
Posted 5 days ago

About the job

This company focuses on operational support in service centers. The Customer Service Administrator 2 handles clerical tasks, customer calls, scheduling, and driver support to ensure smooth logistics operations.

Requirements

  • 6 months related office experience
  • Strong customer relations skills
  • Computer proficiency
  • Familiar with Microsoft Office
  • Ability to multitask

Qualifications

  • High School Diploma or GED
  • Satisfy background check
  • Able to pass drug test
  • Good communication skills
  • Experience with multi-line phones

Full job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies. 

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc

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