APR Technical Lead

@ Centuria

APR Technical Lead

Posted 4 months ago

This job is still taking applications, but it's been up a while.

About the job

Centuria is a SDVOSB providing IT, Engineering, and Scientific solutions to the Federal Government since 2002. The role focuses on project management, team leadership, and client communication in IT environments.

Requirements

Experience managing Tier 2 support desk
Proven project management skills
Experience with SLAs and support metrics
ITIL and Microsoft certifications
15+ years IT experience

Qualifications

BA/BS in related field
Management experience in IT
Strong leadership skills
Ability to coordinate teams
Customer service skills

Full job description

Job Title: APR Technical Lead

Location: Alexandria, Virginia

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities:

- Responsible for overall project management of complex, multi-task IT contracts.

- Plans, organizes and manages groups of employees engaged in various technical duties.

- Provides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources; coordinates approved contract

- Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production;

- Provides the customer representatives the status and activities of personnel covered under contract

- Responds to administrative or technical requests from the customer representative

- Applies continuous evaluation and control measures; works without supervision.

- Liaising with team members, management, and clients to ensure assigned tasks are completed to standard.

- Identifying risks and forming contingency plans as soon as possible.

- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.

- Keeping up to date with industry trends and developments.

- Provides deliverables, including presentations to the relevant stakeholders.

Job Requirements:

- Proven experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than 10,000 users.

- Provides Tier 2 management to include call management, accounts management, reporting and workforce management.

- Experience with management of Service Level Agreements.

- Holds ITIL Certification. Holds 1 or more Microsoft Certifications (MCSE or similar).

- Fifteen (15) years of IT experience with at least (10) years’ experience in a management position or equivalent combination of education and experience.

- BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent

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