Commercial Lines Account Manager

About Us 

From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. 

Description  

Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  

Duties 

Understand the daily business operations and basic exposures of our customers. 

Respond to customer inquiries including coverage questions, requests for documentation with direction of the Account Executive 

Follow-up with underwriters for the timely receipt of quotes. 

Respond to requests from underwriters. 

Produce binders for New Accounts 

Facilitate audit disputes. 

Pursue prompt payment of agency bill invoices and request cancellation of policy when payment(s) are not received per Cross guidelines. 

Refer customers to other branches of Cross Insurance- Employee Benefits, Personal Lines, etc. 

Collect applications and underwriting information from Account Executive (AE) as necessary to market renewal policies. Assist AE in completing these items if possible. 

Create new policy issuance instructions, quote instructions and renewal instructions for insurance company. (Bind Order) 

Meet with AE monthly to review marketing instructions. 

Prepare renewal summaries and proposals 

Prepare new business submissions and proposals 

Has In-Depth Technical Knowledge of Insurance Coverages & Products to advise clients with very little direction of Account Executive 

Visit clients as necessary as a proxy for Account Executive 

Assist in soliciting increases in coverage (Round out accounts) 

Can provide an Analysis of Coverage 

Attain CE credits as necessary for licensing 

Required Job Skills 

P&C Licensure 

Proven experience selling. 

Strong customer service skills and communication skills (both verbal and written). 

Compensation: The base salary range for this role is $60,000–$75,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.