Stratford School, part of Spring Education Group, is a leading independent WASC-accredited private school in California offering courses from preschool through 12th grade with a vision of creating a unique, multi-dimensional educational foundation for children. At Stratford School, we understand every child has his or her own interests and passions and contributes in their own way. Our proven program includes our STEAM-based curriculum that was recognized by the White House as a leader in early childhood STEAM education, and we are also the first California school to earn the Carnegie Science Seal of Excellence for STEM.
The Temporary Admissions Services Representative is responsible for driving admissions growth and ensuring high success and application rates. This individual will support and facilitate the inquiry and tour process across a designated set of Spring Education Group campuses.
As a remote position, our hiring team seeks candidates based in California who reside near our main office in Campbell, CA.
This is approximately a 2-month work assignment.
Duties & Responsibilities:
- Responds immediately and effectively to inbound phone, web, and chat inquiries, ensuring optimal tours are scheduled from each source in line with Spring Education Group standards.
- Oversees the process of following up on all inquiries and tours, prioritizing follow-up to maximize conversion and success rates.
- Answers phone inquiries from parents and campus administrators, accurately addressing questions regarding enrollment, programs, fees, and related details.
- Manages multiple calendars across many campus locations.
- Organizes, prioritizes, and performs high-volume data entry with accuracy and attention to detail.
- Handles confidential and non-routine information in a sensitive and professional manner.
- Escalates parent and enrollment concerns to supervisors as needed.
- Coordinates in collaboration with the Home Office to ensure all campuses maintain expected levels of follow-through and results.
- Attends, when possible, community marketing events for assigned schools, coordinating additional staffing for all promotional and marketing efforts.
Education & Qualifications
- High School Diploma (or GED equivalent)
Core Competencies & Knowledge
- Admissions & Enrollment: Knowledge of student/client enrollment lifecycles, admissions workflows, and customer onboarding processes.
- Administrative & Technical Operations: Proficient in high-volume data entry, calendar coordination, and routine administrative support.
Technical & Software Skills
- CRM & ERP Systems: Previous hands-on experience with Salesforce and NetSuite (or CRM/ERP database navigation and record management) preferred.
- Microsoft Office Suite: Advanced proficiency in Word (formatting, documentation) and Excel (data analysis, spreadsheets, reporting).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.