Intake Coordinator HH

JOB DESCRIPTION SUMMARY: 
The Intake Coordinator is responsible for managing all aspects of the patient intake process including assisting the members of the intake/admissions team, establishing and maintaining positive relationships with customers.  

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: 
• Completes all daily patient referral and intake operations consistent with CMS guidelines 
• Documents communication with patient and providers within the EMR 
• Learns, adapts, and implements to new processes as needed 
• Audits and monitors referral documents for accuracy and completion 
• Completes pre-authorizations and insurance eligibility checks as required 
• Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members 
• Adheres to HIPAA regulations per Company policy and Federal regulations 
• Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers 
• Assists in identifying opportunities for additional/improved services and methods
• Performs other duties and activities as delegated by the Operations Manager, Lead Intake Coordinator, Administrator, and/or Clinical Manager  

EDUCATION and EXPERIENCE: 
• High School diploma or equivalent 
• Minimum two years’ experience in administrative position in healthcare setting
 

QUALIFICATIONS and SKILLS: 
• Knowledge of medical terminology 
• Knowledge of insurance reimbursement process 
• Effective data entry, problem-solving, human relations and oral/written communication skills 
• Demonstrates good communications, flexibility and cooperation in performing job responsibilities 
• Possess a valid driver’s license and insurance in accordance with state and/or organization requirements 
• Basic computer skills and knowledge of office technology 

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.