Customer Success Manager

@ Lever Demo 2

Customer Success Manager

Posted 88 months ago

This job is still taking applications, but it's been up a while.

About the job

Lever builds modern recruiting SaaS software to help companies source, interview, and hire top talent, emphasizing innovation, inclusivity, and customer success. The role involves managing customer accounts, delivering solutions, and shaping new ways to add value.

Requirements

3+ years of SaaS customer management
Strong project and time management
Experience in customer-facing roles
Ability to analyze customer accounts
Hands-on product training experience

Qualifications

Passion for customer success
Strong communication skills
Results-oriented mindset
Ability to facilitate meetings
Empathy for customers

Full job description

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position. We’ve crafted this listing to showcase the functionality of our ATS platform, including job descriptions, application processes, and more.

While you can explore the application process and features here, please note that applications submitted to this job will not be reviewed or responded to as it’s for demonstration only.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

The Skill set

3+ years of customer relationship or account management experience working in software as a service (SaaS)
Solutions and results-oriented mindset
Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
Highly organized with strong project management and time management skills
Hands-on experience with product training to external customers
Proven experience delivering value-based communications
Strong ability to facilitate meetings with customers and users of various levels of seniority
Empathy for customers
Experience with opportunity identification for account expansion and revenue growth
Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.

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