Quality Manager

About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Position: Quality Manager

The Quality Manager is responsible for leading and maintaining the company's quality management systems, ensuring products, processes, and documentation meet internal standards, customer requirements, and applicable regulatory or certification requirements. This role oversees quality control activities, drives corrective and preventive actions, supports audits, and partners with operations, sales, purchasing, and production teams to resolve quality issues and improve overall process consistency.

The Quality Manager also plays a key role in promoting a culture of accountability, continuous improvement, and customer satisfaction. This includes monitoring quality metrics, identifying trends, training employees on quality procedures, maintaining accurate records, and ensuring that quality concerns are addressed timely and effectively. The position requires strong attention to detail, sound judgment, problem-solving ability, and the confidence to work cross-functionally to uphold company standards.

Responsibilities:

• Maintain and improve the company's Quality Management System.
• Ensure products, processes, and documentation meet internal, customer, and regulatory requirements.
• Lead internal audits, customer audits, and corrective action follow-up.
• Investigate quality issues, identify root causes, and implement corrective/preventive actions.
• Monitor quality metrics and report trends, risks, and improvement opportunities.
• Partner with operations, sales, purchasing, and warehouse teams to resolve quality concerns.
• Review and maintain quality procedures, work instructions, records, and inspection documentation.
• Support employee training on quality standards, procedures, and expectations.
• Drive continuous improvement initiatives to strengthen consistency, efficiency, and customer satisfaction.
• Supervise the quality team to ensure they are meeting the company standards for employee performance and adhering to company directed quality control requirements
• Develop and implement quality processes to ensure final product meets or exceeds industrial customer and Government standards
• Develop, write, and/or review FAT, PPAP, AS9100 and other reports to ensure accuracy and acceptance by the end customer
• Collaborate with the upper management team to set quality standards and to achieve quality management goals
• Identify, implement, and improve quality control processes to ensure criteria are met that meet or exceed customer, industry, government, statutory and regulatory requirements

Qualifications:

• Bachelor's degree in business, engineering, operations, quality management, supply chain, or a related field preferred; equivalent experience may be considered.
• 5+ years of experience in quality assurance, quality control, operations, manufacturing, distribution, or a related environment.
• Prior experience managing or maintaining a Quality Management System, preferably ISO 9001 or similar.
• Strong knowledge of quality processes, inspection standards, corrective action, root cause analysis, and continuous improvement practices.
• Experience leading internal audits, customer audits, supplier audits, or compliance reviews.
• Ability to read and interpret specifications, work instructions, customer requirements, and technical documentation.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.