Public Area Supervisor

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Essential Duties and Responsibilities

• Supervise and direct Public Area Attendants during assigned shifts.
• Inspect public areas, restrooms, hallways, lobbies, elevators, employee areas, and other assigned spaces to ensure cleanliness standards are maintained.
• Assign daily work tasks and monitor completion.
• Provide training, coaching, and performance feedback to team members.
• Respond to guest and management requests in a timely and professional manner.
• Ensure proper use of cleaning chemicals, equipment, and supplies.
• Maintain inventory of cleaning supplies and report shortages.
• Identify maintenance issues and coordinate repairs with the appropriate department.
• Ensure compliance with company policies, safety procedures, and departmental standards.
• Assist with cleaning duties as needed to support operational requirements.
• Complete required reports, inspections, and documentation.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping or public area experience required.
• Prior supervisory or leadership experience preferred.
• Ability to communicate effectively with guests, team members, and management.
• Strong organizational and time management skills.
• Ability to work flexible schedules, including weekends and holidays.

Physical Requirements

• Ability to stand, walk, bend, lift, push, and pull throughout the shift.
• Ability to lift up to 50 pounds.
• Ability to work in various indoor and outdoor environments.

Position Purpose

This position may also serve as a dual-rate opportunity for qualified team members, providing leadership support and operational coverage as needed while maintaining departmental cleanliness and service standards.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.