Customer Service Account Manager - Transportation & Logistics

Customer Service Account Manager - Transportation & Logistics (Customer Success & Growth) About Sterling Transportation:Sterling Transportation has been a trusted leader in the logistics industry since 1979. We specialize in personalized, high-performance transportation solutions; including expedited LTL, FTL, dry van, flatbed, refrigerated, drayage, and freight forwarding.
What You'll Do:As an Account Manager, you'll play a pivotal role in managing and growing a portfolio of valued customer accounts. You'll be the primary point of contact, ensuring exceptional service while identifying opportunities to expand business.
* Manage day-to-day operations for assigned accounts, handling service requirements with strong ownership and independent decision-making.
* Monitor shipments daily to guarantee on-time pickup, transit, and delivery performance.
* Provide responsive after-hours and weekend support by monitoring customer communications and resolving high-level operational issues.
* Qualify and select reliable carriers to uphold our high compliance and service standards.
* Take full ownership of critical and high-priority shipments to ensure flawless execution.
* Assess customer needs and deliver customized logistics solutions with accurate pricing and carrier matching.
* Develop and implement strategies to drive revenue growth, strengthen partnerships, and expand existing accounts.
* Collaborate with internal teams on pricing, implementation, and continuous service improvement.
* This role offers significant autonomy and the chance to directly impact both customer satisfaction and company growth.
What We Offer:
* $60 $70K a base salary+ Additional Compensation for successfully expanding existing accounts and bringing on new business.
* Comprehensive benefits package: Medical, Dental, Vision, 401K, Sick Time, and Vacation.
If you're a proactive, solutions-oriented professional with a passion for logistics, customer service excellence, and business growth, we'd love to hear from you.