Patient Ambassador

Location:

Bon Secours West Hospital

Pay Rate:

Hourly - Hourly Plan, 18.00 USD Hourly

Work Shift:

Job Description

We’re looking for friendly, compassionate team players to join our housekeeping team!

Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients. 

Responsibilities

Patient Advocate

• Wage: $18/hour
• Full-time and part-time positions available
• Day/Evening/Night shifts available
• Background check, drug screen, and proof of employment eligibility required

Responsibilities 

• Monitor patient satisfaction scores and assess action plans for improvement
• Provide department leadership with weekly reports and a detailed review
• Create reports, monitor trends, and implement action plans
• Round on patients to assess satisfaction and set service expectations
• Perform service recovery as needed to resolve issues
• Assist department leadership in training and reinforce communication skills (AIDET) with team members
• Collaborate with the guest services department to align action items to improve patient satisfaction
• Assist team members and management as needed to help the department operate efficiently

Qualifications

• Must be at least 18 years old
• Communicate effectively and work well in a team environment
• Friendly, outgoing, and engaging personality 
• Excellent professional written and verbal communication skills
• Organized with an eye for detail
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• GED or high school diploma
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities. 

• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. 
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.