Customer Support Specialist - Bilingual

@ Uline, Inc.
Uline, Inc.uline,inc..com

Customer Support Specialist - Bilingual

Dallas, TX
Posted 2 days ago

About the job

Uline is a leading distributor of shipping and packaging materials. The role involves handling customer orders, supporting clients via phone, email, and chat, and promoting brand loyalty. It offers training, career growth, and benefits like health coverage and 401(k).

Requirements

  • Bilingual English/Spanish
  • High school diploma or equivalent
  • Excellent communication skills
  • Problem-solving ability
  • Customer service experience a plus

Qualifications

  • Fluent in verbal and written English and Spanish
  • Eager to learn
  • Good listening skills
  • Ability to handle multiple channels

Full job description

Bilingual Customer Support Specialist

Pay from $26 to $30 per hour with significant growth and earning potential!

Texas Branch - Irving, TX

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

  • Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

  • Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

  • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.

  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

  • Build business relationships with customers over phone, email and chat.

  • Understand customer needs and recommend Uline's best solutions.

  • Help customers navigate Uline's website and online ordering.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Excellent problem-solving, listening and communication skills.

  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

#ZR-TXCS

Show full description

Similar jobs in Dallas, TX

See all Customer Support Specialist jobs