Manager, Account Executives (MidMarket)

@ Intercom
Intercomintercom.com

Manager, Account Executives (MidMarket)

Posted 10 months ago

This job is still taking applications, but it's been up a while.

About the job

Intercom is an AI customer service company. The role involves leading a team, executing sales strategies, and expanding Fin's market in North America, focusing on high-growth, innovative AI-driven customer support solutions.

Requirements

  • 5+ years in sales role
  • 3+ years management experience
  • Experience building outbound sales
  • Proven success in new business
  • Strong forecasting skills

Qualifications

  • Excellent communication skills
  • Ability to develop strategies
  • Leadership and team development
  • Experience with strategic deals
  • Customer-focused mindset

Full job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.


What's the opportunity? 

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space. 

What will I be doing? 

  • Sales Strategy Execution:
    • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
    • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
    • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
  • Performance Management:
    • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
    • Track individual and team performance using CRM tools and reporting dashboards.
    • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
  • Cross-Functional Collaboration:
    • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
    • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
  • Customer Focus:
    • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
    • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
  • Reporting & Analytics:
    • Regularly report on team performance, sales pipeline, and market conditions to senior management.
    • Provide data-driven recommendations to improve sales performance and achieve growth targets.

What skills do I need? 

  • 5+ years in a quota carrying new business IC role with proven success 
    • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans 
  • A builder of businesses, with the ability to attract and develop the best talent in the industry 
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Adaptive, with the ability to balance short term and long term priorities 

 

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $233,505 - $314,438 for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. 

Policies 

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

 


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