Field Operations Support Assistant (part-time)
@ SB5 S.E. Combined Services of Florida, LLCSB5 S.E. Combined Services of Florida, LLCsb5s.e.combinedservicesofflorida,llc.com
Field Operations Support Assistant (part-time)
Sanford, FL
Posted 2 days ago
About the job
Provides clerical support for funeral home, cemetery, or crematory. Focus on customer service, documentation, and coordination to meet family needs and ensure smooth operations.
Requirements
- 1-2 years office clerical experience
- Customer service experience required
- Basic math skills
- Knowledge of office equipment
- Good written/verbal communication
Qualifications
- High School diploma or equivalent
- Experience in fast-paced environment
- Strong organizational skills
- Compassion and integrity
- Ability to maintain confidentiality
Full job description
Our associates celebrate lives. We celebrate our associates.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
Job Description
JOB RESPONSIBILITIES
- Prepares death certificates, prayer cards and related documents
- Completes required permits and or certificates
- Prepares and processes Veteran’s Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors and payroll as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
- 1 - 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
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