Patient Access Representative / Appointment Scheduler

Position Summary:

The Patient Access Representative is the first point of contact for patients, providing exceptional customer service in a high-volume call center environment. This role supports appointment scheduling, patient inquiries, data entry, and coordination of care across multiple clinical departments.

Schedule: Monday-Friday, 8:00/8:30 AM to 4:30/5:00 PM, with occasional Saturdays.

Key Responsibilities:

• Handle inbound calls and schedule appointments for 25 clinical departments.
• Coordinate specialty appointments requiring detailed scheduling and eligibility review.
• Answer patient questions regarding appointments, referrals, and services.
• Document patient interactions accurately in Epic/Health Connect.
• Send messages and route communications to providers and clinical staff.
• Verify and update patient demographic and insurance information.
• Research scheduling requirements and ensure accurate patient placement.
• Escalate issues to the appropriate department when necessary.
• Maintain HIPAA compliance and patient confidentiality.
• Provide professional, compassionate customer service in a fast-paced environment.

Qualifications:

• Customer service, call center, healthcare, or patient access experience preferred.
• Strong communication, multitasking, and problem-solving skills.
• Proficiency with computer systems and data entry.
• Experience with Epic, Health Connect, or other EHR systems preferred.
• Strong attention to detail and ability to work in a high-volume environment.

Experience with Epic, Health Connect, or other electronic health record (EHR) systems