AWS Production Support Specialist *

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AWS Production Support Specialist *

Category: Service Desk / End User Services

Main location: United States, Louisiana, Lafayette

Position ID:J0926-0671

Employment Type: Full Time

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Position Description:

CGI is seeking an experienced AWS Production Support Specialist to provide customer facing operational support for enterprise applications and data workflows within a large scale financial services environment.

This role will focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments. The engineer will investigate application and data issues, troubleshoot Python and Java based services, and work with users and technical teams to drive issues through resolution.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL.

Your future duties and responsibilities:

The ideal candidate brings a strong SQL and database background, hands on AWS support experience, and the ability to communicate effectively with both technical and non-technical users. The role also involves supporting release and CI/CD processes, monitoring application health, and maintaining clear operational documentation and runbooks.

Required qualifications to be successful in this role:

. 5+ years of experience in application, production, or operational support within enterprise environments.
. Hands on experience supporting applications hosted in AWS, including services such as S3, RDS, Lambda, CloudWatch, IAM, and ECS.
. Strong SQL and relational database skills, including data validation, analysis, and troubleshooting.
. Experience resolving data related issues involving missing or incorrect data, refresh failures, access issues, and data inconsistencies.
. Experience troubleshooting Python and Java applications, including reviewing logs, errors, configuration files, and API responses.
. Working knowledge of REST APIs and application integrations.
. Familiarity with CI/CD, GitLab, Terraform, release management, and AWS native deployment pipelines from an operational support perspective.
. Understanding of data movement, data refreshes, environment readiness, secure data handling, and controlled use of non production data.
. Experience with incident management and root cause analysis, with strong ownership of issues from initial intake through resolution.
. Strong customer facing communication and troubleshooting skills

Desired Skillset:
Nice to have: Experience with data masking, anonymization or synthetic data; Docker and Kubernetes; ServiceNow, Jira, or ITIL processes; and creating runbooks, FAQs, troubleshooting guides, or other support documentation.
Educational Requirements:
Bachelor's degree in Computer Science, Information Systems, or a related field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,100.00 $139,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Amazon Web Services Cloud
• Communication
• Java
• Python
• SQL
• Terraform
• GitLab

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Click here to access an overview of our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

1. EPPA
2. FMLA
3. Know Your Rights: Workplace Discrimination is Illegal
4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.