Client Service Manager

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.

• Secure existing business and drive the sale of additional services and lines of coverage.

• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.

• Guide your team members in addressing a client’s risk management needs through consultative conversations.

• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.

• Conduct periodic audits to ensure compliance standards and service levels are met.

• Maintain accurate client and policy data and documents within the Gallagher system.

• Use Gallagher's technology to improve productivity and quality.

• Effectively manage multiple competing priorities.

#LI-LO1

Skills for Success:

• Develop professional relationships with internal and external partners

• Utilize your resilient and adaptable mentality in the face of shifting priorities

• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience

• Property and Casualty Insurance License
• Proficiency in Microsoft Office

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)