Exempt
Reports to Operations Manager
Monday to Friday 9am to 5pm - some days may change depending on operational needs.
As an Account Manager, you will oversee a key Marsden account in our local market. The Account Manager will execute a high level of customer care, ensuring the cleanliness and appearance of the facility, and will oversee the training and development of the team to provide a safe and respectful work environment for all.
Key Responsibilities
- College setting with multiple buildings, managing 40 + employees,
- Conducts daily building inspections to maintain a quality level that meets the customer’s and the Company’s standards.
- Manages all associate-related matters including time and pay, training, safety, discipline, performance appraisals, damage or theft complaints, etc.
- Completes all documentation to include personnel action forms, verbal or written warnings, first report of injury, incident report, attendance verification, opening requisitions, etc.
- Knows and understands the budget for labor, supplies, and equipment of the facility. Reports adjustments in vacancies and other items affecting the budgets. Must be able to operate within a changing budget environment. Demonstrates ability to interpret and manage the annual budget review process for the facility.
- Maintains an inventory of cleaning products and supplies and ensures cleaning equipment is accurately inventoried and in safe working order.
- Responsible for the overall cleanliness and appearance of the facility.
- Meets with the customer regularly and corrects any deficiencies within 24 hours
Skills and Qualifications
- Must have a coaching mindset and be a champion of your team
- Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
- Build authentic relationships within the organization, with customers, and with the community
- Strong employee and client focus
- Clearly demonstrates sound decision making, and creative problem-solving skills
- Possess personal qualities of integrity, credibility, and commitment to organizational values
- Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
- Proficient written and verbal English communication
- Ability to work in a fast-paced environment with changing priorities
- Bilingual Spanish/English a plus but not required
Education and Experience
- Minimum 2-3 years of janitorial, facility service, or similar service-based related experience
- Must have experience managing front line service industry employees
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Previous budgeting and/or P&L experience preferred
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.